# Microsoft Unified Support Contract

> A sourced UK public sector contract award published by London Borough of Waltham Forest.

## Key facts

- Buyer: [London Borough of Waltham Forest](/buyers/london-borough-of-waltham-forest/contract-awards)
- Supplier: [SoftwareONE UK Ltd](/suppliers/softwareone-uk/public-sector-contract-awards)
- Award value: £58,000
- Tender value: £58,000
- Award date: 28 January 2020
- Published: 3 February 2020
- Contract start: 29 February 2020
- Contract end: 27 January 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 476895c9-6ee5-426e-924c-985355f7547f-341329
- OCID: ocds-b5fd17-18574f62-929d-4f55-8f4e-fe0ca0a8c2c1

## Description

Advanced Advisory Support Hours as needed Advisory Services 1 ea Advanced Built-in Proactive Services - Generic Administrative Included Advanced Problem Resolution Hours as needed Problem Resolution Support Included Advanced Service Delivery Management Service Delivery Management 1 ea Modern Service Management - Cloud Success Plan Generic IT Service Management Included On-demand Assessment On-Demand Assessment 1 ea On-Demand Assessment - Setup and Config Service On-Demand Assessment Included On-demand Education On-Demand Education Included Online Support Portal Administrative 20 ea Reactive Enabled Contacts Problem Resolution Support Included Webcasts as needed Webcast

## Related contract awards

- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [Framework for youth Spaces \(Space4all\) programme](/contracts/ocds-b5fd17-b3277811-8021-4c86-8674-09122e194a58) — London Borough of Waltham Forest
- [LBWF- ARBORICULTURAL SERVICES](/contracts/ocds-b5fd17-a2d85f57-34f1-4f4f-8763-fb750cf8dd81) — London Borough of Waltham Forest
- [LBWF Security Services Manned Guarding 2024](/contracts/ocds-b5fd17-df5cc196-b6a9-4022-b6a9-137570c9ed50) — London Borough of Waltham Forest
- [Microsoft Enterprise Agreement Licences](/contracts/ocds-b5fd17-e8f943d0-0555-4aa4-b0e1-8290a0800306) — Wirral Borough Council
- [Cloud Hosting and Professional Services](/contracts/ocds-b5fd17-83910c01-5f5d-4953-939b-e5a966ae7ca6) — UK SHARED BUSINESS SERVICES LIMITED
- [G-Cloud 13 Digital Workplace Essentials \(Microsoft\) EXTENSION](/contracts/ocds-b5fd17-9092b7dd-a2b2-4e4b-89c5-da8c0f2cc7e5) — HISTORIC ENGLAND LIMITED
- [BrowserStack](/contracts/ocds-b5fd17-fe6741e3-1f80-41f5-8cb8-0de0ddc1a846) — Intellectual Property Office
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/476895c9-6ee5-426e-924c-985355f7547f-341329)