707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)

This is a below threshold low risk requirement to upgrade the Automatic Call Distribution system and 3 years maintenance support in the DBS Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgrade equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current Automated Call Distribution (ACD) system that supports the operational capability of the DBS Joint Casualty and Compassionate Centre (JCCC) is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function.The requirement is to upgrade/replace the existing ACD solution to reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.