# Helpdesk System

> A sourced UK public sector contract award published by Nottingham University Hospitals NHS Trust.

## Key facts

- Buyer: [Nottingham University Hospitals NHS Trust](/buyers/nottingham-university-hospitals-nhs-trust/contract-awards)
- Supplier: [Freshworks Technologies UK Limited](/suppliers/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £30,420
- Tender value: £30,420
- Award date: 31 March 2025
- Published: 16 May 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2026
- Stage: awarded
- Notice ID: fcfe369b-a8bf-44b6-afd9-a54868358f20-845794
- OCID: ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf

## Description

Nottingham University Hospitals NHS Trust \(the Trust\) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting\. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system\. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework\.

## Related contract awards

- [Engineering Inspection Services](/contracts/ocds-b5fd17-72a60eff-fc32-4660-bf9a-6ca7f259c92b) — Nottingham University Hospitals NHS Trust
- [PROJ007278\_Replacement of Trans-Rectal Ultrasound Scanner](/contracts/ocds-b5fd17-c24a4dc6-bdbc-43bb-915c-ba744ce87437) — Nottingham University Hospitals NHS Trust
- [Supply of Gastronorm containers](/contracts/ocds-b5fd17-707ca071-53c7-4d42-bf42-5e5677663441) — Nottingham University Hospitals NHS Trust
- [CT Scanner SDEC](/contracts/ocds-b5fd17-c277f711-3c36-464c-acc7-e2e5d118f5fe) — Nottingham University Hospitals NHS Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5) — Norfolk and Norwich University Hospitals NHS Foundation Trust
- [Regional Operations Centre \(East\) Incident Management Software renewal 2024/25](/contracts/ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5) — NHS England
- [Helpdesk System](/contracts/ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32) — Nottingham University Hospitals NHS Trust
- [Brunel ITSM Service Desk Software](/contracts/ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b) — BRUNEL UNIVERSITY LONDON

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20-845794)