Appeal A Planning Decision

The Planning Inspectorate deals with planning appeals in England and Wales. The Operational Delivery Transformation programme (ODT) is transforming the Inspectorate's end-to-end appeals management to:

o Make it easier and quicker for our customers to do business with us; o Support our staff to work as efficiently and effectively as possible; o Maximise the use of digital opportunities; and o Provide excellent value for money to the taxpayer.

Problem to be solved

The current appeals service takes too long, is confusing for citizens and is inefficient.

Who the users are and what they need to do

o As a citizen, I need to know my options when a householder planning decision is made, so that I know if I should appeal it o As a citizen, I need to appeal a householder planning decision, so that I can challenge my Local Planning Authority decision o As a Local Planning Authority, I need to provide a response to an appeal, so that I can give the reasons for my decision. o As an Inspector, I need to have the relevant information I need, so that I can make a decision on the appeal.

Awarded under DOS 4 framework.