Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service

Proposals are invited for the provision of an Alarm Receiving Centre (ARC) to provide: - 24/7 emergency alarm (warden call) monitoring service - Daily welfare check calls - weekends, bank holidays and office closures - Site responder service across the portfolio within the sheltered housing service.

We are seeking an interim 2-year support contract to commission an ARC. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation. These include: o General Sheltered o Cedar Court Sheltered Extra Care scheme o Phoebe Cusden House. Each site within the sheltered housing service has a Tunstall Communical Connect system, and across the service there are 654 connections.

RBC's detailed requirements are defined in the Specification at Schedule 1.

Additional information: https://in-tendhost.co.uk/readingbc/aspx/Home

Is a Recurrent Procurement Type? : No