# Provision of Sheltered Housing: Call Monitoring, Welfare Check Call and Responder service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Reading Borough Council](/buyers/reading-borough-council/contract-awards)
- Published: 21 October 2022
- Planned start: 2 April 2023
- Planned end: 1 April 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: fbb75fea-9082-4546-b0d9-aab894022cce-583081
- OCID: ocds-b5fd17-1a91e29e-4def-4688-b30e-bdc97b9e976c

## Description

Proposals are invited for the provision of an Alarm Receiving Centre \(ARC\) to provide: - 24/7 emergency alarm \(warden call\) monitoring service - Daily welfare check calls - weekends, bank holidays and office closures - Site responder service across the portfolio within the sheltered housing service\. We are seeking an interim 2-year support contract to commission an ARC\. The Sheltered Housing Service provides a variety of services to people living within RBC owned accommodation\. These include: o General Sheltered o Cedar Court Sheltered Extra Care scheme o Phoebe Cusden House\. Each site within the sheltered housing service has a Tunstall Communical Connect system, and across the service there are 654 connections\. RBC's detailed requirements are defined in the Specification at Schedule 1\. Additional information: https://in-tendhost\.co\.uk/readingbc/aspx/Home Is a Recurrent Procurement Type? : No

## Related contract awards

- [Procurement of 3 Electric Vehicles and Charging Points via Framework TPPLHCCOP03 Lot 1 and Lot 8](/contracts/ocds-b5fd17-f7842713-c6f5-4a0b-a37a-34315cdf9fb2): Reading Borough Council
- [Housing External Audit Agreement](/contracts/ocds-b5fd17-1d5f36ac-30c0-4305-bf24-59196fd5895a): Reading Borough Council
- [HR & Payroll System](/contracts/ocds-b5fd17-82f48802-6950-44d3-8954-a68358cf51c1): Reading Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/fbb75fea-9082-4546-b0d9-aab894022cce-583081)