Awarded
Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK
£260,700
services
Contract Details
- Tender Value
- £260,700
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers Additional information: Awarded via the G-Cloud 9 Framework.
Related Contracts
From This Buyer
- Content Delivery Network
£692,760 ·
- Zendesk Licences (2025)
£1,098,879 ·
- Semantic Layer Tool
£330,000 ·
- SiteImprove
£15,000 ·
From This Supplier
- VEAT - Zendesk Suite
£330,000 ·
- WP1979 Zendesk Licenses Variation for extension
£897,000 ·
- Jaggaer (con_14676)
£98,000 ·
- Online Triage System
£35,760 ·
In This Category
- Translation & Interpreting Service
£0 ·
- QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD
£92,150 ·
- QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD
£198,550 ·
- SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE
£48,360 ·
Ref: 7207d5c8-eb47-4762-b00b-722ce0ab9037-188969 · Sourced from Contracts Finder
View source notice