# Passenger Satisfaction Research: Telephone Survey

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: SOUTH YORKSHIRE PASSENGER TRANSPORT EXECUTIVE
- Contract winner: [Opinion Research Services Ltd](/contract-winners/opinion-research-services/public-sector-contract-awards)
- Award value: £25,000
- Tender value: £50,000
- Award date: 3 October 2017
- Published: 17 October 2017
- Contract start: 1 November 2017
- Contract end: 31 October 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 58a3a12b-4470-4e1a-a958-bb57192845bb-176807
- OCID: ocds-b5fd17-1bb1dee4-0bf5-45f1-84b1-c9b9903f2da7

## Description

Travel survey via telephone research to be carried out to track satisfaction and travel behaviours on bus, tram and train in South Yorkshire\. This survey is a replacement for the postal self-completion travel survey which has been carried out since 2005 \(although it is recognised that due to the significant change in format and methodology that the new telephone survey will not be directly comparable to this postal survey\)\. This telephone survey is a comprehensive piece of research capturing information on: • Passenger Satisfaction • Customer Profiling • Customer Characteristics Additional information: Full tender documentation including the Specification, Invitation to Tender, Draft Contract and Instructions can be accessed at www\.sypte\.co\.uk/contracts

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/58a3a12b-4470-4e1a-a958-bb57192845bb-176807)