# WP1909- Alarm aggregation and dispatching service - Pagerduty

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Government Digital Service](/buyers/government-digital-service/contract-awards)
- Contract winner: [SOFTCAT PLC](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £81,666
- Tender value: £81,666
- Award date: 12 October 2020
- Published: 5 February 2021
- Contract start: 19 October 2020
- Contract end: 18 October 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 0b4b96af-b7aa-425b-83eb-2a43464940fd-410964
- OCID: ocds-b5fd17-1bb93f0d-1c77-4731-8276-4e3c3a9d3249

## Description

An alarm aggregation and dispatching service is used by administrators and support teams to collect alerts from monitoring tools on services resulting from business impacting incidents\. It gives an overall view of monitoring alarms, and alerts to on-duty engineers if there's a problem\. It manages on-call rotas, scheduling and alert escalations\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b4b96af-b7aa-425b-83eb-2a43464940fd-410964)