Hybrid Mail Services 2021

The Council is seeking to appoint an experienced and competant supplier to provide Hybrid Mail services.

The service is expected to cover all aspects of hybrid mail delivery including all print and post, but also with the potential to include digital delivery and incoming mail.

Aspirations of the council include improved returned mail processing, expansion of service across other areas of the council, improved efficiencies for Council resource and movement toward digital delivery.

Background: The Council implemented a hybrid mail services in 2018 and has worked with the existing supplier to develop those services over recent years.

Approximate volumes for the most recent financial year were as follows:

• Total documents sent via BANES hybrid mail = 585,000 • This splits down into: Ad hoc mail of 185,000 and Bulk Mail volume of 400,000

The estimated annual expenditure of the future contract is likely to be in the range of £250,000 - £300,000, although the actual contract value will be dependant on additional service uptake, the drive for process efficiencies and potential digital delivery.