# Call Handling

> A sourced UK public sector contract award published by WEST DORSET DISTRICT COUNCIL.

## Key facts

- Buyer: WEST DORSET DISTRICT COUNCIL
- Supplier: [INFORM COMMUNICATIONS LTD](/suppliers/inform-communications/public-sector-contract-awards)
- Award value: £36,361
- Tender value: £36,361
- Award date: 3 April 2018
- Published: 4 April 2018
- Contract start: 26 May 2018
- Contract end: 25 May 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 9949b65c-5fd9-4a32-a680-f5a09afb54cc-208961
- OCID: ocds-b5fd17-1c62f9bf-4bdd-4a34-91c8-24a15f7121e5

## Description

Renewal of call handling software\. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team\. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team\. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9\. service id 356177055381325\. Inform are the sole supplier on this framework\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9949b65c-5fd9-4a32-a680-f5a09afb54cc-208961)