# I\.T\. Service Management Solution

> A sourced UK public sector contract award published by MEDIUS SOFTWARE LIMITED.

## Key facts

- Buyer: MEDIUS SOFTWARE LIMITED
- Supplier: [Alemba Limited](/suppliers/alemba/public-sector-contract-awards)
- Award value: £241,130
- Tender value: £371,090
- Award date: 7 March 2023
- Published: 24 April 2023
- Contract start: 31 March 2023
- Contract end: 30 March 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 93d3ab1c-42dd-4180-88ed-b575d281c3a6-638198
- OCID: ocds-b5fd17-1cb92827-b3ef-4236-9fc5-449013a2d7a6

## Description

The Riverside Group Limited \(TRGL\) requires an I\.T\. Service Management Solution \(ITSM\) to manage the end-to-end delivery of IT services and other departmental services to our customers\. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management\. Additional information: This tender opportunity can be found on RiverSource through the link below: https://riversource\.wax-live\.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ViewEvent\.aspx?EventID=698&ApplicationInstanceID=27adc89e-0cb2-4b51-9bc1-34061f10156f

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/93d3ab1c-42dd-4180-88ed-b575d281c3a6-638198)