# Customer Relationship, Workflow and Account management systems

> A sourced UK public sector contract award published by Canterbury City Council.

## Key facts

- Buyer: [Canterbury City Council](/buyers/canterbury-city-council/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £82,000
- Tender value: £82,000
- Award date: 23 December 2020
- Published: 15 December 2021
- Contract start: 24 December 2020
- Contract end: 31 December 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 6bbd801a-6bc5-4087-b4f8-22c3eb4c31e9-494076
- OCID: ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850

## Description

For the provision of an Customer Relationship, Workflow and Account Management System\.\\r \(Crown Commercial Services Framework RM1557\.12\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6bbd801a-6bc5-4087-b4f8-22c3eb4c31e9-494076)
