# HCC 03/23 - Provision of Herts Help Information Advice Helpline

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Hertfordshire County Council - Adult Care Services](/buyers/hertfordshire-county-council-adult-care-services/contract-awards)
- Published: 20 June 2023
- Planned start: 1 September 2023
- Planned end: 31 March 2029
- Stage: open_tender
- Procurement category: services
- Notice ID: e784af17-63ca-4957-9130-a05f1a7394ec-655078
- OCID: ocds-b5fd17-1d235654-6ef5-4b20-92da-499907044018

## Description

Hertfordshire County Council \(the 'Council'\) went out to procurement for the provision of the Herts Help Information and Advice telephone service and Welfare Assistance triage service, and also the Welfare Assistance Financial advice service which is part of the Hertfordshire Welfare Assistance service\. This Procurement is now awarded as follows: Lot No: 1 Title: Lot 1 - Herts Help Telephone Service and Welfare Assistance Scheme Sub-Contractor split: Stevenage Citizens Advice Bureau 51% Age UK Herts 49% Lot No: 2 Title: Lot 2 - Specialist Financial Advice to Prevent Crisis Lead Supplier Stevenage CAB, and whereas this is not exactly Sub-contracted the split between Citizens Advice Bureau areas as follows: Stevenage 23\.83% Welwyn Hatfield 17\.88% Broxbourne 7\.80% Three Rivers 7\.47% North Herts 7\.38% Watford 7\.36% Hertsmere 7\.35% Dacorum 7\.33% East Herts 6\.43% St Albans 5\.84% Additional information: This was a one stage procurement process, and has now been awarded\. Is a Recurrent Procurement Type? : No

## Related contract awards

- [HCC024/24- Provision of Carers Breaks Services - AWARD](/contracts/ocds-b5fd17-cba1c78e-a1e5-41bf-a916-0db8e4d82eab): Hertfordshire County Council - Adult Care Services
- [Provision of N H S Talking Therapies Counselling Services N H S Talking Therapies Counselling Services - AWARD](/contracts/ocds-b5fd17-7dbd2ff9-6df7-48c7-bc52-c18d662cb6fa): Hertfordshire County Council - Adult Care Services
- [HCC Sept 2024 - Framework Agreement for the Provision of Adult and Tailored Learning Services \(Step2Skills\) - AWARD](/contracts/ocds-b5fd17-02d1c070-6264-4f22-8368-845c896c3303): Hertfordshire County Council - Adult Care Services

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e784af17-63ca-4957-9130-a05f1a7394ec-655078)