Awarded
Citizen Event History
£1,690,100
services
Contract Details
- Tender Value
- £1,690,100
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.
Related Contracts
From This Buyer
- Twilio SMS Authentication
£99,999 ·
- Keep Britain Working Social Licence and Data Sharing
£496,709 ·
- Coaching L5 Apprenticeship ST0809
£5,000 ·
- Level 3 Assistant Accountant Apprenticeship ST0002
£136,800 ·
From This Supplier
- Technical Assurance Services
£333,332 ·
- MoJ Cybersecurity Information Scanning and Data Gathering Platform
£86,513 ·
- Agile Software Delivery
£2,333,040 ·
- Borders and Immigration Cloud Subject Matter Expertise
£1,818,625 ·
In This Category
- Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
- Taxi and MPV (1-8 seats) Passenger Assistant - Taxi and MPV (1-8 seats) Passenger Assistant
- Technology Delivery Partner 2026
£900,000 ·
- QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD
£227,544 ·
Ref: 7cfe7138-a666-4c55-a95d-20abbe57af88-382335 · Sourced from Contracts Finder
View source notice