# Contact Centre Omnichannel Solution

> A sourced UK public sector contract award published by London Borough of Waltham Forest.

## Key facts

- Buyer: [London Borough of Waltham Forest](/buyers/london-borough-of-waltham-forest/contract-awards)
- Supplier: [8x8 UK Ltd](/suppliers/8x8-uk/public-sector-contract-awards)
- Award value: £600,000
- Tender value: £600,000
- Award date: 28 June 2024
- Published: 25 July 2024
- Contract start: 8 July 2024
- Contract end: 7 July 2027
- Stage: awarded
- Procurement category: services
- Notice ID: cd52ce8c-bda8-4c51-8945-8f1e26c7a86a-770749
- OCID: ocds-b5fd17-1dbfeec7-8976-422c-8bd8-757fc8073ba2

## Description

Transitioning to a new, modern contact solution, which follows the council's cloud-first architecture principle and requires no additional hardware in the council's datacentre\. This transition aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms, aligning LBWF's infrastructure with the latest technological advancements\.\\r Direct Award via G-Cloud 13 Framework Agreement \(RM1557\.13\) \(Market Test Exercise\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/cd52ce8c-bda8-4c51-8945-8f1e26c7a86a-770749)