# Corporate case management and complaints system

> A sourced UK public sector contract award published by London Borough of Islington.

## Key facts

- Buyer: [London Borough of Islington](/buyers/london-borough-of-islington/contract-awards)
- Supplier: [ROL SOLUTIONS LTD](/suppliers/rol-solutions/public-sector-contract-awards)
- Award value: £164,250
- Tender value: £164,250
- Award date: 19 July 2023
- Published: 30 August 2024
- Contract start: 4 August 2023
- Contract end: 3 August 2025
- Stage: awarded
- Procurement category: services
- Notice ID: d196e494-69ef-4df3-aeae-5af4c2f3a20d-781485
- OCID: ocds-b5fd17-1f041906-3791-4363-98e4-6101a4717b6b

## Description

There is partial use of the CRM system and extensive off-system and parallel-system working\. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term\. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d196e494-69ef-4df3-aeae-5af4c2f3a20d-781485)