# Case Management System, Complaints & Feedback, Freedom of Information Requests \(FOI's\), Subject Access Requests \(SARs\) and Councillor/MP Enquiries

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Bristol City Council](/buyers/bristol-city-council/contract-awards)
- Tender value: £500,000
- Published: 7 September 2018
- Planned start: 1 May 2019
- Planned end: 30 April 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 82af14ae-ba73-451e-8b6e-a3fa5b0e49d9-239708
- OCID: ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab

## Description

In recognition of more types of complaints and enquiries needing to be captured\. Bristol City Council have appraised and determined that the most efficient option is to scope a new service from the ground up, to not only support their current requirements, but deliver a resultant future proofed contract able to cater for changes to technology whilst ensuring future releases and developments can seamlessly interoperate with other relevant Bristol City Council IT systems

## Related contract awards

- [Fire Strategy, Fire Strategy Drawings and the Fire & Emergency file\. Eccleston House\.](/contracts/ocds-b5fd17-c5cf1124-ffd9-4539-907f-1565c5e42cb0): Bristol City Council
- [Fire Strategy, Fire Strategy Drawings and the Fire & Emergency file\. Phoenix House\.](/contracts/ocds-b5fd17-9ba83506-86bb-4e88-b7d2-f206e3804eba): Bristol City Council
- [Barton House - Desktop Asset Assessment](/contracts/ocds-b5fd17-7e91fa22-24d4-4327-acfa-c2f0191bfe44): Bristol City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/82af14ae-ba73-451e-8b6e-a3fa5b0e49d9-239708)