# Provision of a Corporate Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: KINGSTON-UPON-HULL CITY COUNCIL
- Contract winner: [Civica UK Limited](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £6,850,000
- Tender value: £6,850,000
- Award date: 3 October 2016
- Published: 19 January 2017
- Contract start: 1 December 2016
- Contract end: 30 November 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 060198e3-ca68-4054-b564-cf95e9dfb149-126187
- OCID: ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0

## Description

Kingston upon Hull City Council is seeking a provider for a corporate contact centre provision, of mainly inbound calls, for a wide range of Council services\. The service required is 24/7, including an emergency out of hours service for a number of Council Services\. Additional information: This is a notification of a contract award

## Related contract awards

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/060198e3-ca68-4054-b564-cf95e9dfb149-126187)