# Contract Award for Freshworks ITSM Software

> A sourced UK public sector contract award published by Royal Borough of Kensington and Chelsea.

## Key facts

- Buyer: [Royal Borough of Kensington and Chelsea](/buyers/royal-borough-of-kensington-and-chelsea/contract-awards)
- Supplier: [Freshworks Inc](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £340,000
- Tender value: £340,000
- Award date: 24 November 2025
- Published: 26 January 2026
- Contract start: 1 January 2026
- Contract end: 1 January 2030
- Stage: awarded
- Procurement category: goods
- Notice ID: ffd83b7e-74a2-4462-8b9e-f3bb689f62d9-880726
- OCID: ocds-b5fd17-215a8f96-5646-4c0e-86d6-077005137c2a

## Description

The provision of ITSM Software

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ffd83b7e-74a2-4462-8b9e-f3bb689f62d9-880726)
