# Managing agent for Warm Home Local Grant via Watford Borough Council and Three Rivers District Council Framework for the Delivery of Domestic Retrofit Projects and Related Services - Lot 1B;

> A sourced UK public sector contract award published by Stevenage Borough Council.

## Key facts

- Buyer: [Stevenage Borough Council](/buyers/stevenage-borough-council/contract-awards)
- Supplier: National Energy Foundation
- Award value: £127,500
- Tender value: £127,500
- Award date: 25 March 2025
- Published: 4 June 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2028
- Stage: awarded
- Procurement category: services
- Notice ID: be97d031-589d-4a37-a8e6-597a90183872-848234
- OCID: ocds-b5fd17-21929ed8-172c-42d7-9670-f31fff3f1905

## Description

"Services Provided include: - Publicity and marketing to develop awareness of the scheme in eligible households - The customer journey, including: engagement, elibility checking, distributing privacy notices and collecting and managing customer data, coordinating installation timeline between customer and installer, managing customer expectation and recording feedback - Management of retrofit installation, including: ​selecting installers and measures appropriate for each property, ensuring installations are delivered within specified timelines, ensuring completed installations meet specified standards \(NEF Retrofit Coordinator\)​, payment of installers ​ - Regular reporting of customer and installation data to the Council​- Preparing monthly reports as required by the DESNZ​ - Engagement and Targeting of Residents: Business Insight Lead to help NEF analyse data​, Open Source EPC data​, Open Source LSOA Areas of Multiple Deprivation \(2019"

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/be97d031-589d-4a37-a8e6-597a90183872-848234)