# Customer Service Committment Research

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [Ipsos Mori](/contract-winners/ipsos-mori/public-sector-contract-awards)
- Award value: £29,837
- Tender value: £29,837
- Award date: 14 January 2017
- Published: 20 April 2017
- Contract start: 10 April 2017
- Contract end: 12 May 2017
- Stage: awarded
- Notice ID: f6abd745-76e5-4fe8-8e13-1e918fde8a00-142852
- OCID: ocds-b5fd17-221e8a1c-c66a-47a2-95d6-58dc2c8b5526

## Description

Assignment under the Market Research MR130001 Agreement Contract\. HMRC has drafted a set of service commitments to support our staff in improving our customer service\. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents\. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f6abd745-76e5-4fe8-8e13-1e918fde8a00-142852)