# 2223-0366-Contact Centre Omnichannel Solution-G-Cloud 13-\(RM61557\.13\)

> A sourced UK public sector contract award published by ISLINGTON COUNCIL.

## Key facts

- Buyer: [ISLINGTON COUNCIL](/buyers/islington-council/contract-awards)
- Supplier: [8X8 UK LIMITED](/suppliers/8x8-uk/public-sector-contract-awards)
- Award value: £717,493
- Tender value: £1,600,000
- Award date: 23 May 2023
- Published: 7 July 2023
- Contract start: 27 June 2023
- Contract end: 26 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028
- OCID: ocds-b5fd17-222742d9-d487-4ee5-ac19-61f955d53801

## Description

Islington Council has established a Resident Experience Programme to ensure residents get a great experience when contacting the council whether that be through our digital, telephone or face to face channels\. The programme sets out to make the best use of technology to accelerate channel shift from traditional, and costly, channels such as a face to face and telephone to digital by making it the channel of choice whilst always considering access to services for those that are digitally excluded\. To achieve this, the Council needs to invest in redesigning all our digital, telephone and face to face channels\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5f9634bc-469b-41d3-9be2-db5a41d30d9c-660028)