# Service Excellence Programe

> A sourced UK public sector contract award published by H M Revenue & Customs.

## Key facts

- Buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [MCKINSEY & COMPANY INC UNITED KINGDOM](/suppliers/mckinsey-company-inc-united-kingdom/public-sector-contract-awards)
- Award value: £1,832,172
- Tender value: £1,832,172
- Award date: 2 March 2023
- Published: 30 March 2023
- Contract start: 27 March 2023
- Contract end: 26 September 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 2fd3c648-73f3-4942-8724-a9911c290aa0-629941
- OCID: ocds-b5fd17-224a863d-10c1-4dfa-a911-8e786fc725f5

## Description

Development of a Service Excellence programme to provide the framework through which a culture of Service Excellence and continuous improvement can be embedded throughout relevant parts of HMRC\.

## Related contract awards

- [Facilities Management \(FM\) Services - West Region](/contracts/ocds-b5fd17-a9a48ef6-10be-4c22-a03b-8dfa55b0d651) — H M Revenue & Customs
- [Facilities Management \(FM\) Services - East Region](/contracts/ocds-b5fd17-9e627c68-e600-40c0-85fd-2f1914050acc) — H M Revenue & Customs
- [GPO Admin RMAD and ARS ELA Procurement](/contracts/ocds-b5fd17-4b6911b8-89c1-41dd-a336-73440c144ed3) — H M Revenue & Customs
- [IT Networks Security Software Licence Agreement](/contracts/ocds-b5fd17-8ebba669-6aba-4bb9-b576-ab8addbd3a89) — H M Revenue & Customs
- [Digital Maturity Assessment](/contracts/ocds-b5fd17-b59f4f0c-491c-41f1-84ff-05618390fe8e) — NHS E
- [Value Initiatives](/contracts/ocds-b5fd17-91b6ec73-bf21-4cf7-a107-e6dd09c77fb0) — H M Revenue & Customs
- [Digital Maturity Assessments Contract Modification](/contracts/ocds-b5fd17-c658d2d8-3c4e-4c6a-ad64-31192c2a1080) — NHS England
- [Vat Split Payments Proof of Concept](/contracts/ocds-b5fd17-8707479f-e190-4533-8b18-aea294c2940d) — H M Revenue & Customs
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-3fe11212-9db7-4019-8387-e0a616618a82) — Suffolk County Council Passenger Transport
- [QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-88df1231-5adf-4f73-b42b-71e8931d53ab) — Suffolk County Council Passenger Transport
- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2fd3c648-73f3-4942-8724-a9911c290aa0-629941)