# Telephony Solutions

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Contract winner: 8x8 UK Limited
- Award value: £940,000
- Tender value: £940,000
- Award date: 14 August 2026
- Published: 11 September 2026
- Contract start: 14 August 2026
- Contract end: 25 July 2030
- Stage: awarded
- Procurement category: services
- Notice ID: edd3a7bf-6478-455c-bacc-af68100803fa-913860
- OCID: ocds-b5fd17-22ed2f0c-7c22-4f79-a52e-22e4925aac72

## Description

This Call-Off Contract will provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution\. The contract includes software licences and will support the retention and transfer of telephone numbers\. The Supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings\.

## Related contract awards

- [2026-027 Non-Domestic Consumer Research](/contracts/ocds-b5fd17-1753c6a4-5dd3-4b8a-927d-aa21fa83785f): Ofgem
- [2025-114 Direct Internet Access](/contracts/ocds-b5fd17-a4a4f41b-cac9-45e3-94ff-ff4315316d3a): Ofgem
- [2026-049 Telephony Solutions for D&S](/contracts/ocds-b5fd17-99bad6d6-8253-46e5-99e9-906a0b1662fc): Ofgem
- [Student Services Contact Cloud Centre \(2026- 2029\)](/contracts/ocds-b5fd17-1cf306aa-81ff-4c2e-84c5-496795383905): University of Bristol
- [Contact Centre Telephony](/contracts/ocds-b5fd17-9ff43770-3aa1-4d73-a2d4-0abf9d6127fb): Lichfield District Council
- [Virtual Call Handling Software Licenses](/contracts/ocds-b5fd17-6b78dc89-bf33-440c-8f80-316423399a57): Cabinet Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/edd3a7bf-6478-455c-bacc-af68100803fa-913860)