# Service Desk Solution to enable the management of IT related incidents for the Buyer's staff\.

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [SOCIAL WORK ENGLAND](/buyers/social-work-england/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £42,000
- Award date: 11 November 2021
- Published: 19 November 2021
- Contract start: 12 November 2021
- Contract end: 11 November 2023
- Stage: awarded
- Procurement category: services
- Notice ID: dda086e1-e1d9-41b3-9549-fb01660e5aa8-487260
- OCID: ocds-b5fd17-236c8b10-1f63-45fe-94fa-9c8f58f83e3c

## Description

Social Work England are seeking a supplier for the provision of a Service Desk Solution to enable the management of IT related incidents for the Buyer's staff\.

## Related contract awards

- [Provision of Document Bundling Software](/contracts/ocds-b5fd17-00e5f50f-c86a-4fba-a7e6-2c7c0b7ffe44): SOCIAL WORK ENGLAND
- [Travel Solutions](/contracts/ocds-b5fd17-98eca352-4dd2-4447-ba74-f5218e4adbc7): SOCIAL WORK ENGLAND
- [Leadership Development Programme](/contracts/ocds-b5fd17-3c8aad6c-cd5e-47f4-8d8e-2ef211678edb): SOCIAL WORK ENGLAND
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dda086e1-e1d9-41b3-9549-fb01660e5aa8-487260)