# Omnichannel Contact Centre Solution for BCP Council

> A sourced UK public sector contract award published by Bournemouth Christchurch and Poole Council.

## Key facts

- Buyer: [Bournemouth Christchurch and Poole Council](/buyers/bournemouth-christchurch-and-poole-council/contract-awards)
- Supplier: [Puzzel Limited](/suppliers/puzzel/public-sector-contract-awards)
- Award value: £813,018
- Tender value: £724,000
- Award date: 29 September 2023
- Published: 17 January 2025
- Contract start: 1 October 2023
- Contract end: 30 September 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 54bb32db-844f-4fe3-9634-77d903ad20f4-818062
- OCID: ocds-b5fd17-24000722-36af-4118-9827-a261313fddb7

## Description

Cloud based software as a service solution \(CCaaS\) providing essential technology to manage voice call queues\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/54bb32db-844f-4fe3-9634-77d903ad20f4-818062)