Contract award record
Customer Engagement Platform and Contact Centre as a Service
Notice details
- Published
- Category
- services
- Buyer region
- Yorkshire and The Humber
- Source
- View official notice
Public buyer and contract winner
Award value£7,500,000
- AwardedCompleted
- StartCurrent phase
- EndUpcoming
Work description
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.
Call-off from CCS Framework Agreement RM6285 Back Office Software 2.
Optional extension period: 8 October 2030 - 7 October 2035.
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