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Customer Engagement Platform and Contact Centre as a Service

£7,500,000

services

Contract Details

Tender Value
£7,500,000
Stage
Live
Published
Awarded

Timeline

Awarded
Start
Disclosed
End

Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.

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