# Restart Scheme Extension Customer Satisfaction Survey

> A sourced UK public sector contract award published by Department of Works & Pensions.

## Key facts

- Buyer: Department of Works & Pensions
- Supplier: [IFF Research Ltd](/suppliers/iff-research/public-sector-contract-awards)
- Award value: £256,149
- Tender value: £256,149
- Award date: 12 September 2025
- Published: 10 October 2025
- Contract start: 12 September 2025
- Contract end: 11 September 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4-867764
- OCID: ocds-b5fd17-250c3729-14e0-4af1-9586-b7e2796ccf70

## Description

A short survey of customer satisfaction running during the duration of the Restart Scheme extension\. The survey will be conducted over a total of 8 waves between October 2025 - June 2027, achieving a minimum response rate of 503 per Contract Package Area \(CPA\) per quarter, and reducing in the second year in line with the forecasted reduced Restart caseload, totalling approximately 46,000 responses over the 8 waves\.

## Related contract awards

- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1) — IFF Research Limited
- [PS25352 - UKSAC25\_01111 Space Sector Skills Survey](/contracts/ocds-b5fd17-7f72f395-78f1-461a-89f2-baac233d2ae1) — UK SBS
- [GB-Bristol: Office for Students - Accommodation Exploration](/contracts/ocds-b5fd17-bc464815-4e46-4aab-bd75-60482a7bece9) — Office for Students
- [Employers' perspective of automatic enrolment and Defined Benefit Schemes](/contracts/ocds-b5fd17-ec3925ae-769a-44e2-b464-1b2538d3cda8) — Department for Works and Pensions
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0bd643eb-c189-4bbf-ab2d-4dfdffdf60d4-867764)