# For the provision of Visitor and Customer Tracking Research Services 2021 - AWARD

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Lee Valley Regional Park Authority](/buyers/lee-valley-regional-park-authority/contract-awards)
- Contract winner: Feedback Market Research Ltd
- Award value: £45,810
- Tender value: £9,000
- Award date: 8 March 2021
- Published: 15 April 2021
- Contract start: 1 April 2021
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 23c2b6d2-e9dc-4414-be05-340a8468bc41-428770
- OCID: ocds-b5fd17-271a39f0-faad-4691-ac74-d1040b3bcbed

## Description

The Authority are looking for an Visitor and Customer Tracking Research Services company to fulfil and agree to the following requirements\. Lee Valley Regional Park Authority' objectives are: • To measure customer/visitor satisfaction levels and profile visitors across venues and parklands randomly throughout the year • To monitor customer feedback, positive or negative, on topics customers may have raised, thus highlighting areas of concern at an early stage\. • Identify any issues or areas of improvement that customers have with any of our facilities or services • Provide summary reporting of research findings to operational managers

## Related contract awards

- [Provision for Lee Valley White Water Centre Bridge Repairs - AWARD](/contracts/ocds-b5fd17-6451ff65-d609-4d4a-be6b-5a3064a6569f): Lee Valley Regional Park Authority
- [Provision for Lee Valley Riding Centre Fire Alarm Replacement - AWARD](/contracts/ocds-b5fd17-1dac5c05-002e-41a9-a36e-fc46f93c539b): Lee Valley Regional Park Authority
- [Provision of MPLS Wide Area Network Upgrade - AWARD](/contracts/ocds-b5fd17-e3574b3b-0fe5-4185-8f35-9720c0492a37): Lee Valley Regional Park Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/23c2b6d2-e9dc-4414-be05-340a8468bc41-428770)