# Customer Relationship Management \(CRM\) System Training and Process Review

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [Atkins](/contract-winners/atkins/public-sector-contract-awards)
- Award value: £154,345
- Tender value: £154,345
- Award date: 12 July 2019
- Published: 15 July 2019
- Contract start: 15 July 2019
- Contract end: 31 December 2019
- Stage: awarded
- Procurement category: services
- Notice ID: b8a642d2-c716-481e-9c94-4629dd2a8d50-301267
- OCID: ocds-b5fd17-277a8977-b790-486d-a6a3-29e8443c56df

## Description

MP Customer Service Division \(CSD\) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects \(MP\) and optimise integration with the Operations CRM system\. This work will also review and optimise business as usual \(BAU\) owner processes to help secure future organisational self-sufficiency in this field within Highways England\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b8a642d2-c716-481e-9c94-4629dd2a8d50-301267)