# Cloud Based IT system

> A sourced UK public sector contract award published by London Borough of Merton.

## Key facts

- Buyer: [London Borough of Merton](/buyers/london-borough-of-merton/contract-awards)
- Supplier: Hornbill Technologies Limited
- Award value: £212,761
- Tender value: £250,000
- Award date: 18 October 2024
- Published: 27 November 2024
- Contract start: 21 October 2024
- Contract end: 20 November 2027
- Stage: awarded
- Procurement category: services
- Notice ID: dc4b641e-9cb1-41a9-a724-54eae13168eb-806282
- OCID: ocds-b5fd17-2797a609-1bdb-4ede-bf57-b7e184a650f9

## Description

LB Merton see the migration to a new cloud-based IT system and the running of the IT ticketing system for a period of 3 years with the ability to extend for further 12 months to a maximum of 4 years via a direct award using the Crown Commercial services G Cloud 13 Framework\.

## Related contract awards

- [Request for Quotation for Digital Recharge: Digital Champions](/contracts/ocds-b5fd17-dbdd58d1-c85e-4574-ae2f-3f0bf47354d7) — London Borough of Merton
- [Gorringe Park Primary School boiler replacement works](/contracts/ocds-b5fd17-71edff63-0ef3-4304-ad41-f1503e45c0f8) — London Borough of Merton
- [Wifi Additional Requirement](/contracts/ocds-b5fd17-f78d8370-ed0f-4b1d-99a1-8dc02a5271a0) — London Borough of Merton
- [CANNIZARO TOILET BLOCK REFURBISHMENT](/contracts/ocds-b5fd17-630b5da1-315a-4303-8e37-0f99fb984b19) — London Borough of Merton
- [Digital Support Software - Hornbill](/contracts/ocds-b5fd17-3721c8d2-2bbf-4f95-a329-b0ccc274e8a6) — CHELMSFORD CITY COUNCIL
- [Hornbill Subscription and Maintenance](/contracts/ocds-b5fd17-e04f32ef-e831-4655-86ef-bde630c27696) — Financial Ombudsman Service
- [GMCA 1262 IT Service Management Tool](/contracts/ocds-b5fd17-063a5e46-bded-4f12-a4b2-7fa295d518c4) — Greater Manchester Combined Authority
- [Further Provision of an IT Service Management Software Solution](/contracts/ocds-b5fd17-cdec110b-e6b3-4578-b941-081d0b0d2be1) — Southend-on-sea Borough Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-88a2edd4-8980-4b30-90b2-cd06e6f272dd) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [Technology Delivery Partner 2026](/contracts/ocds-b5fd17-2a03f0e3-ff79-468b-bffc-b6123bf61fb0) — GOVERNMENT PROPERTY AGENCY
- [QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c26c4d20-3bb7-4548-9459-91f832bd3c38) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dc4b641e-9cb1-41a9-a724-54eae13168eb-806282)