# Customer Insight Platform - Hertfordshire

> A sourced UK public sector contract award published by Hertfordshire Constabulary.

## Key facts

- Buyer: [Hertfordshire Constabulary](/buyers/hertfordshire-constabulary/contract-awards)
- Tender value: £60,000
- Published: 24 June 2024
- Contract start: 24 June 2024
- Contract end: 15 July 2024
- Stage: pre_procurement
- Procurement category: services
- Notice ID: a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3-761566
- OCID: ocds-b5fd17-27d8a41c-fdb1-4d5c-9d88-f06d00056c4f

## Description

The Seven Force Commercial Team are supporting Hertfordshire Constabulary in identifying interested organisations in delivering an Insight platform that will enable Hertfordshire Constabulary to gain insights from residents, victims, service users and providers\. The document has been prepared to provide suppliers with initial material to aid them in understanding the requirement for Hertfordshire Constabulary regarding a Customer Insight Platform that captures the Voice of the Customer \(VoC\) and Voice of the Employee \(VoE\)\. The platform will enable Hertfordshire Constabulary to gain insights from anybody who lives, works, studies or travels through Hertfordshire\. The platform is also required to obtain the Voice of the Employee and insights from partner agencies\. The platform will support and inform local and national statutory requirements and, organisational strategic drivers such as Local Policing Priority Setting, Safeguarding and Public Contact

## Related contract awards

- [File and Performance Storage \(BCH\)](/contracts/ocds-b5fd17-ee388dac-92a1-4773-97b9-0744de43a413) — Hertfordshire Constabulary
- [LAN Switch & DC Firewall Appliances](/contracts/ocds-b5fd17-f96c709d-ab44-4de1-a419-c6c69368739e) — Hertfordshire Constabulary
- [Samsung Mobile Phones - BCH](/contracts/ocds-b5fd17-42775c8b-0731-464f-852c-e98471b7b2c6) — Hertfordshire Constabulary
- [Fuel Cards - Herts](/contracts/ocds-b5fd17-eda8096c-b92b-450a-9a5a-4e98bd2d1589) — Hertfordshire Constabulary
- [CA18374 - Kirklees College - Vending Machines](/contracts/ocds-b5fd17-d2435ff5-f177-48b2-a030-685e87285f36) — Kirklees College
- [RA360101 - CONSTRUCTION OF NEW OFFICE SPACE](/contracts/ocds-b5fd17-c8b011dd-bfaf-4a3b-8cef-51a5e5dc1190) — Betsi Cadwaladr University Health Board
- [RA360100 - PHW WINTER GRITTING](/contracts/ocds-b5fd17-5cf6b5bb-63d4-4984-b046-81114d0ac2fa) — Betsi Cadwaladr University Health Board
- [RA360097 - Floor Power & Data Cabling](/contracts/ocds-b5fd17-373366e5-2dbf-42f9-a6ef-ade0c52450a3) — Betsi Cadwaladr University Health Board
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a49097a4-6bba-4d9e-a6b0-c0890ca3cfd3-761566)