# Contact Centre Services

> A sourced UK public sector contract award published by KENT COUNTY COUNCIL.

## Key facts

- Buyer: [KENT COUNTY COUNCIL](/buyers/kent-county-council/contract-awards)
- Supplier: [Capita Business Services Ltd](/suppliers/capita-business-services/public-sector-contract-awards)
- Award value: £9,142,634
- Tender value: £9,142,634
- Award date: 17 November 2025
- Published: 19 December 2025
- Contract start: 1 April 2026
- Contract end: 31 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 7276d704-d30b-4954-ae6d-df39625aea16-876464
- OCID: ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9f

## Description

Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available\. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent\. These services will include: • 24 hours, 7 days a week service provision \(essential provision only Out of Hours\) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way

## Related contract awards

- [Personal Safety Devices](/contracts/ocds-b5fd17-b03506da-2484-4c0a-83e6-e7403e6bd985) — KENT COUNTY COUNCIL
- [Turner Contemporary Car Park](/contracts/ocds-b5fd17-29c0f849-e62a-4627-8369-c9c17de84b6a) — KENT COUNTY COUNCIL
- [EDC Landscaping](/contracts/ocds-b5fd17-a72aefd4-43b6-4fbf-bc0d-86da08774f75) — KENT COUNTY COUNCIL
- [SESLIP DPS - Transformation Network Management](/contracts/ocds-b5fd17-133de2cd-74eb-4b14-91a4-d6eee4e0684e) — KENT COUNTY COUNCIL
- [CA16331 - Cansfield High School Managed HR & Payroll Services](/contracts/ocds-b5fd17-3ef4fd3a-2091-4f1c-9958-52f74ec60752) — Cansfield High School
- [Synergy Business Process Services \(BPS\)](/contracts/ocds-b5fd17-a3c2bbe4-d37f-4fe8-a576-44f08520184a) — DWP
- [Revenues & Benefits IT processing core system](/contracts/ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51) — London Borough of Waltham Forest
- [Postage and print revenues and benefit services](/contracts/ocds-b5fd17-15fbf65a-2b19-4369-b3af-bc851ca9fb3a) — Southampton City Council
- [Provision of General Medical Services at Tollgate Practice](/contracts/ocds-b5fd17-6b020586-1357-4c83-92d9-010ad76c2e5a) — NHS Essex Integrated Care Board
- [CWC26018 - Microsoft Cloud Solution Provider](/contracts/ocds-b5fd17-37dceafb-18f5-4f5f-9afb-ae784890924e) — Wolverhampton City Council
- [Resident Engagement and Welfare Monitoring Services Contract](/contracts/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82) — Housing Solutions
- [Learning Management System](/contracts/ocds-b5fd17-bc196143-dacf-41ef-a8e6-c6415526bb43) — North East Lincolnshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/7276d704-d30b-4954-ae6d-df39625aea16-876464)