# Contact Centre Transformation to a Hosted Solution \(CCaaS\)

> A sourced UK public sector contract award published by Peterborough City Council.

## Key facts

- Buyer: [Peterborough City Council](/buyers/peterborough-city-council/contract-awards)
- Supplier: [PricewaterhouseCoopers \(LLP\) PwC](/suppliers/pricewaterhousecoopers-llp-pwc/public-sector-contract-awards)
- Award value: £63,000
- Tender value: £63,000
- Award date: 29 January 2025
- Published: 13 March 2025
- Contract start: 31 January 2025
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: c3a72f61-5e39-464d-9e40-d3185a2df942-833481
- OCID: ocds-b5fd17-28f5b75f-dc0a-41f8-9f26-b51d2c679129

## Description

Consultancy for the transformation of the contact centre to a hosted solution

## Related contract awards

- [Youth Digital Platform](/contracts/ocds-b5fd17-d08391d4-9a7a-49ce-b772-8d4eb80f08f9) — Peterborough City Council
- [Call-odd from CCC Home to school transport DPS - June 23 to June 26](/contracts/ocds-b5fd17-b9097afe-418f-42d2-b9c1-2a99753dba35) — Peterborough City Council
- [Appointment of NEC Supervisor for Gt Haddon Primary School](/contracts/ocds-b5fd17-78e88ed1-0280-4386-91da-75367e20378a) — Peterborough City Council
- [Microsoft Enterprise Agreement \(EA\)](/contracts/ocds-b5fd17-e210c59e-c5b1-40ad-a2ea-e3afd0d67587) — Peterborough City Council
- [Contact Centre Transformation to a Hosted Solution](/contracts/ocds-b5fd17-5225663c-f041-4880-930c-78d5f2c563b0) — Tameside Metropolitan Borough Council
- [Cyber Incident Response Retainer](/contracts/ocds-b5fd17-4daae99d-3a6d-4372-a06b-1c01d7fddf6f) — Home Office
- [EU Exit Comms Settlement Scheme](/contracts/ocds-b5fd17-22f6bf4d-0e3b-44df-b4b8-d6fa276c5988) — Home Office
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-c807205b-b095-4dad-80ed-5eb64a2885e7) — East Sussex County Council
- [Oracle Fusion Enterprise Software](/contracts/ocds-b5fd17-b94faf4e-06c9-470e-af64-acbf9a5af410) — DEPARTMENT OF HEALTH AND SOCIAL CARE
- [National Roads Telecommunications Service 3 \(NRTS3\) Independent Assurance Review](/contracts/ocds-b5fd17-4a336c05-e4fd-4530-86b6-b037c17f1acd) — National Highways Limited
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-63f8a7e1-2c91-4e8e-a7e9-fb3b7b757186) — East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c3a72f61-5e39-464d-9e40-d3185a2df942-833481)