# NHS 111 Telephony Service

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT](/buyers/nhs-arden-and-greater-east-midlands-commissioning-support-unit/contract-awards)
- Published: 18 November 2016
- Planned start: 1 October 2016
- Planned end: 30 September 2021
- Stage: open_tender
- Procurement category: services
- Notice ID: 93a2aeba-4f47-4318-8088-9c28051ebc99-83751
- OCID: ocds-b5fd17-290271a6-adc9-11e6-9901-0019b9f3037b

## Description

The East Midlands Commissioners have joined together to commission an NHS 111 Telephony Service recognising the need and benefits of an at scale collaborative approach\. In coming together to commission an NHS 111 Telephony Service for a population of around 4\.4m with project growth to circa 4\.7m by 2021; Commissioners are seeking to ensure that the service is robust, resilient, demonstrates quality throughout and is cost effective\. The NHS 111 Telephony Service in Derbyshire, Leicestershire, Rutland, Lincolnshire, Northamptonshire and Nottinghamshire will ensure patients have • Increased awareness of the benefits of phoning 111 as a smart call to make • Appropriate levels of care to close calls first time • Access to advice, care and treatment 24 hours a day 7 days a week from appropriately trained and qualified staff • Rapid access to an appropriate clinician • Rapid access to emergency services • Access to locally based community care • Access to quality Self-care advice and guidance The Contract will be for a period of 5 years with an option to extend for up to 2 years \(24 months\)\. The ITT is now available and the deadline for responses is 12:00, 05\.02\.16\. To access the documentation and submit your response; please register your organisation on the Bravo website: https://ardengemcsu\.bravosolution\.co\.uk The ITT reference is ITT\_380\. Additional information: Additional CPV Codes 85312310 & 85141220 The East Midlands \(Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Rutland & Northamptonshire as defined by the participating CCGs\) The services to which this notice relates fall within Part B of Schedule 3, Part 10 of the Public Services Contracts Regulations 2006 \(as amended\) \('the Regulations'\)\. Neither the publication of this notice nor the employment of any particular terminology nor any other indication shall be taken to mean that the contracting authorities intend to hold themselves bound by any of the Regulations save those applicable to the procurement of Part B services\. Suppliers Instructions How to Express Interest in this Tender: 1\. Register your company on the eSourcing portal \(this is only required once\) — Browse to the eSourcing Portal: https://gemcsu\.bravosolution\.co\.uk and click the link to register— Accept the terms and conditions and click ‘continue' — Enter your correct business and user details —Note the user-name you chose and click ‘Save' when complete — You will shortly receive an e-mail with your unique password \(please keep this secure\) 2\. Express an Interest in the tender — Login to the portal with the user-name/password — Click the ‘PQQs / ITTs Open To All Suppliers' link\. \(These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier\) — Click on the relevant PQQ/ ITT to access the content\. — Click the ‘Express Interest' button at the top of the page\. — This will move the PQQ /ITT into your ‘My PQQs/ My ITTs' page\. \(This is a secure area reserved for your projects only\) — You can now access any attachments by clicking ‘Buyer Attachments' in the ‘PQQ/ ITT Details' box 3\. Responding to the tender — Click ‘My Response' under ‘PQQ/ ITT Details', you can choose to ‘Create Response' or to ‘Decline to Respond' \(please give a reason if declining\) — You can now use the ‘Messages' function to communicate with the buyer and seek any clarification — Note the deadline for completion, then follow the on-screen instructions to complete the PQQ/ ITT — There may be a mixture of on-line and off-line actions for you to perform \(there is detailed on-line help available\) You must then submit your reply using the ‘Submit Response' button at the top of the page\. If you require any further assistance please consult the on-line help, or contact the eTendering helpdesk \.

## Related contract awards

- [2108 Electronic Patient Database for NHS Arden & GEM CSU](/contracts/ocds-b5fd17-509b76ea-107e-402e-a787-6c2f3ddabc37): NHS Arden and Greater East Midlands Commissioning Support Unit
- [2064 Smart Messaging Service Renewal for NHS Nottingham and Nottinghamshire ICB](/contracts/ocds-b5fd17-fecb51c4-5094-477b-89a3-8d7ba1406982): NHS Arden and Greater East Midlands Commissioning Support Unit
- [2086 CQRS Stack Observability Platform Renewal for NHS Arden & GEM CSU](/contracts/ocds-b5fd17-e41757a0-c9bc-4855-affa-6ab3dc29a350): NHS Arden and Greater East Midlands Commissioning Support Unit

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/93a2aeba-4f47-4318-8088-9c28051ebc99-83751)