# Consular Customer Satisfaction Insight - Assistance Cases

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Foreign Commonwealth and Development Office](/buyers/foreign-commonwealth-and-development-office/contract-awards)
- Contract winner: [IFF Research Ltd](/contract-winners/iff-research/public-sector-contract-awards)
- Award value: £1,240,000
- Tender value: £1,240,000
- Award date: 15 December 2023
- Published: 29 February 2024
- Contract start: 1 April 2024
- Contract end: 30 June 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 92a3f80c-af15-4741-937f-dd714217f9f1-727847
- OCID: ocds-b5fd17-2918eede-81bd-4efb-8c57-279df5a832f7

## Description

The Authority has a requirement for continuous qualitative evaluation of Consular assistance services among recent service users\. These are primarily British people who have sought our assistance around the world when they have needed help\. The research will include ongoing tracking work as well as smaller, ad hoc projects throughout the year\.

## Related contract awards

- [Payroll service for the British Embassy Budapest](/contracts/ocds-b5fd17-a634f9c6-1fce-4b7c-a787-c63daefe9303): Foreign Commonwealth and Development Office
- [Managed Ground Transport Services for Major Events and Diplomatic Services](/contracts/ocds-b5fd17-a96d6858-edc1-436f-ace7-dfeeed5c02ed): Foreign Commonwealth and Development Office
- [CCS PM and Design Ottawa Residence Refurbishment](/contracts/ocds-b5fd17-aa02200c-8536-4bd8-84de-c09ae6df781b): Foreign Commonwealth and Development Office
- [Employer Skills Survey 2026/2028 \(con\_31795\)](/contracts/ocds-b5fd17-8783ec87-529c-43c6-b0b1-6dae21b966a9): Department for Education
- [Reducing Parental Conflict - National Offer User research](/contracts/ocds-b5fd17-5be04410-9ca0-45d9-9859-319a9bef3ec1): IFF Research Limited
- [Later Life Mortgages Market Study Quantitative Consumer Research](/contracts/ocds-b5fd17-84e03565-943a-4982-9fc7-69902aa8258a): FCA

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/92a3f80c-af15-4741-937f-dd714217f9f1-727847)