# Software as a Service - Service Desk Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [NORFOLK COUNTY COUNCIL](/buyers/norfolk-county-council/contract-awards)
- Contract winner: INDUSTRIAL AND FINANCIAL SYSTEMS, IFS UK LTD
- Award value: £230,000
- Tender value: £230,000
- Award date: 21 September 2023
- Published: 27 September 2023
- Contract start: 21 September 2023
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: c7201ca2-d006-4694-9f06-7be011cc11e9-683046
- OCID: ocds-b5fd17-293fd264-9f18-4866-9834-899f768f8e66

## Description

Norfolk County Council has purchased service management software via G-Cloud 13 \( Crown Commercial Services Framework\)\. The value included is for contract until 31 March 2025 and is exclusive of VAT\. The Council has the right to extend the contract for another 1 year plus 1 year\.

## Related contract awards

- [New Purchase of 6 Winter Gritters](/contracts/ocds-b5fd17-214f5201-7074-4344-abf3-cbd18fc39c64): NORFOLK COUNTY COUNCIL
- [Telephony services](/contracts/ocds-b5fd17-c901239e-bfc9-4aad-b30a-d0fe5cc5209b): NORFOLK COUNTY COUNCIL
- [Invitation to Participate in a Further Competition to provide Mobile Phones](/contracts/ocds-b5fd17-1d7572f1-7f85-44df-b2bb-6b93edc64cc9): NORFOLK COUNTY COUNCIL
- [24-010 Information Technology Service Management \(ITSM\) Solution](/contracts/ocds-b5fd17-9e45a28f-1a6f-44e1-a270-56bdfffea5aa): Rotherham Metropolitan Borough Council
- [ESM Software Solution](/contracts/ocds-b5fd17-6636394c-97c7-448e-af84-6829b950ba9c): ESSEX COUNTY COUNCIL
- [ANNUAL SUPPORT & MAINTENCE OF ASSYSNET](/contracts/ocds-b5fd17-d7b7547e-da65-4bd4-8329-6ed03cc750b8): GATESHEAD COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c7201ca2-d006-4694-9f06-7be011cc11e9-683046)