# Case Management Tool

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [Netpremacy Limited](/suppliers/netpremacy/public-sector-contract-awards)
- Award value: £263,685
- Tender value: £527,371
- Award date: 1 April 2026
- Published: 10 April 2026
- Contract start: 6 April 2026
- Contract end: 5 April 2027
- Stage: awarded
- Procurement category: services
- Notice ID: dad3e482-7b4c-4eee-bb38-8ca336494f34-892407
- OCID: ocds-b5fd17-295e39a7-0d1a-4fe1-a267-014fdf2043f0

## Description

We require a Zendesk tooling for 25-30 users i\.e\. Case Managers, Team leaders, SAM resource that enables us within our current MVS to scale up to the numbers that will test the hypothesis that this model should form part of the new PIP Service\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dad3e482-7b4c-4eee-bb38-8ca336494f34-892407)