# The Provision of an Employee Assistance Programme and Consular Wellbeing Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Foreign Commonwealth and Development Office](/buyers/foreign-commonwealth-and-development-office/contract-awards)
- Contract winner: CNLR HORIZONS LIMITED ta CIC Wellbeing
- Award value: £1,411,309
- Tender value: £1,411,390
- Award date: 11 March 2022
- Published: 13 June 2022
- Contract start: 1 June 2022
- Contract end: 31 May 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 12717609-c358-4755-922e-2ac846cc45f6-545733
- OCID: ocds-b5fd17-2a08c094-b0bd-4a62-87b3-3de65ccac1ff

## Description

The FCDO and FCDO Services \(the Authority\) are looking for an all-inclusive Employee Assistance Programme to cover officers and qualifying adult dependants who are posted to our Embassies and High Commissions overseas and for officers only who are based in the UK\. Briefly, the service should provide a confidential and efficient problem assessment and identification services to employees with personal issues that affect their performance at work\. Referral of employees for assessment, support and assistance with case management and followup services\. The FCDO and FCDO Services operate in over c274 locations in 169 countries and territories overseas on all continents and it is essential that any successful bidder must be able to provide services across the network\. We are seeking a provider who will be responsive and able to deploy in-country Counsellors when requested\. We expect this opportunity will be of interest to providers of Employee Assistance Programmes in not only the UK but also who have a worldwide network of affiliates who are able to provide the service across the FCDO/FCDO Services overseas network\. Also included in this requirement is the Wellbeing Supervision Programme \(WSP\), which provides the global network of Consular staff in public facing roles quarterly \(and on demand where necessary\) individual sessions with clinical supervisors to support their wellbeing\. These sessions give consular staff the opportunity to regularly discuss the challenging and often distressing nature of their work, and are designed to help them acquire tools for resilience when managing the complex casework they face\. The Contracting Authority intends to use an e-tendering system for the procurement\.

## Related contract awards

- [Executive Search for Director Internal Audit and Investigations](/contracts/ocds-b5fd17-b74421a3-08ec-4ad1-b35d-e9924581ca0d): Foreign, Commonwealth and Development Office
- [Executive Search for Chief People Officer Role](/contracts/ocds-b5fd17-c832d071-b979-471a-acd6-690e1db276db): Foreign, Commonwealth and Development Office
- [Extension & TCV Increase for Hera - Oracle Support Services](/contracts/ocds-b5fd17-786efe69-ddc9-4dfd-93c7-f09820303262): Foreign Commonwealth and Development Office
- [Employee Assistance Programme](/contracts/ocds-b5fd17-a2e8d11a-9970-43cf-9088-a4c30017882c): United Kingdom Atomic Energy Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/12717609-c358-4755-922e-2ac846cc45f6-545733)