# Cloud-hosted Telephony System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Sheffield City Council](/buyers/sheffield-city-council/contract-awards)
- Contract winner: [Content Guru Ltd](/contract-winners/content-guru/public-sector-contract-awards)
- Award value: £1,791,660
- Tender value: £1,791,660
- Award date: 31 July 2023
- Published: 9 August 2023
- Contract start: 1 August 2023
- Contract end: 31 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e5ac2eed-e7b1-4537-9ce2-39ace8db4d36-670522
- OCID: ocds-b5fd17-2a472a2c-dea8-4842-b59d-34c12fed9ab1

## Description

Cloud-hosted Software as a Service \(SaaS\), Telephony platform specifically supporting the following: • Contact Centre Telephone calls • Call Recording • Telephone statistical reports • Call Routing • Natural language processing • Telephone based self-service • Web Chat • Physical desktop phones system The service required is to be accessed over the internet via a web browser, the functionality of which shall cover two critical areas internally and externally\. The decision taken to award this contract was made on 31 July 2023\. The contract award was made using G-Cloud 13 Key Criteria Search\. The search resulted in a single supplier\.

## Related contract awards

- [Consultancy Plus Call Off via YPO Framework](/contracts/ocds-b5fd17-054aa364-3b5a-43be-8bb6-f8e716a8d65f): Sheffield City Council
- [Employment Support - Therapy, Coaching and Mental Wellbeing Support](/contracts/ocds-b5fd17-352a110f-db31-47cc-9030-c6e3b543f94a): Sheffield City Council
- [Employment Support - Physiotherapy and Pain Management](/contracts/ocds-b5fd17-d1ae62cf-b2b9-4e5e-9357-201121b94fe8): Sheffield City Council
- [Storm Cloud Contact Centre](/contracts/ocds-b5fd17-cc747724-5e03-46d2-9504-3dde76301d4c): Sheffield City Council
- [Provision of Digital Audio Recording](/contracts/ocds-b5fd17-0b1b5644-0544-4e5d-b8de-e8f0138e8471): Northumbria Police
- [Contact Centre Telephony Platform](/contracts/ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf): Southampton City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e5ac2eed-e7b1-4537-9ce2-39ace8db4d36-670522)