# Telephony Replacement Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Midland Heart](/buyers/midland-heart/contract-awards)
- Published: 26 January 2022
- Planned start: 22 June 2022
- Planned end: 21 June 2027
- Stage: open_tender
- Procurement category: services
- Notice ID: 1a2f54a4-68b4-484a-bd57-456d9a15c696-504335
- OCID: ocds-b5fd17-2a722e08-11e8-4782-8e49-db3f564f7e44

## Description

Midland Heart need to interact with their customers, suppliers and other stakeholders as effectively and efficiently as possible digitally across multiple channels to achieve their strategic aims\. Their legacy on-premise PBX systems have become out of date and are not designed for new technologies or the ever-growing mobile workforce, and therefore require replacing with a resilient, cloud-based platform for the future\. They are seeking a cloud-based telephony solution that will not only replace existing on-premise technology across their estate, but also act as an enabler for change delivering significant financial and non-financial benefits\. Additional information: Please review all tender documentation as found at https://in-tendhost\.co\.uk/midlandheart/aspx/Home Is a Recurrent Procurement Type? : No

## Related contract awards

- [MH 0105 - Provision of Asset Management Software - AWARD](/contracts/ocds-b5fd17-eed94ef0-cfa0-42e5-a9dc-693bf83335c8): Midland Heart
- [MH 0103 - Event Management - AWARD](/contracts/ocds-b5fd17-b4649c8c-4228-471d-9c96-82e40a1e7470): Midland Heart
- [MH 0095 - Project Management as a Service - AWARD](/contracts/ocds-b5fd17-9162f53e-7c94-490f-9f03-11477363a047): Midland Heart

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1a2f54a4-68b4-484a-bd57-456d9a15c696-504335)