Contract award record
Interactive Voice Recognition (IVR) Response Communications
Notice details
- Published
- Category
- services
- Buyer region
- Yorkshire and The Humber
- Source
- View official notice
Public buyer and contract winner
Award value£47,800
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
The implementation of a customer centric Interactive Voice Response (IVR) process to support the service. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication.
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