# Interactive Voice Recognition \(IVR\) Response Communications

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Education](/buyers/department-for-education/contract-awards)
- Contract winner: Mazaru Ltd
- Award value: £47,800
- Tender value: £47,800
- Award date: 21 May 2020
- Published: 1 March 2021
- Contract start: 21 May 2020
- Contract end: 20 May 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 10b3af6e-9c2e-41a7-9bed-76b775482c42-416570
- OCID: ocds-b5fd17-2a983c5f-ef40-4eed-81d2-718f33d5be18

## Description

The implementation of a customer centric Interactive Voice Response \(IVR\) process to support the service\. This will utilise natural speech technology to predict caller intent and route calls to the most relevant self-service platform to ensure customer assurance, reduce call abandonment and reduce call duplication\.

## Related contract awards

- [Call-off Contract for the November 2026 cohort of the National Professional Qualifications \(NPQs\)](/contracts/ocds-b5fd17-ce0d651b-c3d5-481d-ad4d-3f5dc8bbd35e): Department for Education
- [Contract Award Notice Independent review into 2DP fire and structural safety](/contracts/ocds-b5fd17-5297e4b5-9ab5-4948-95c5-119730f371ef): Department for Education
- [Inclusion Bases: exploring evidence of impact and models\.](/contracts/ocds-b5fd17-76dee6b0-7bcc-49cd-b784-34d2192c05a4): Department for Education
- [Telephony Voice Artist](/contracts/ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549): H M REVENUE & CUSTOMS
- [Mazaru Customer Services \(con\_21167\)](/contracts/ocds-b5fd17-eadb628f-809a-45bd-a226-37226fac5bb0): Department For Education
- [Telephony Service Voice Artist](/contracts/ocds-b5fd17-fd98ff15-c54d-4d68-bf94-974d12b7879c): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/10b3af6e-9c2e-41a7-9bed-76b775482c42-416570)