# Out of Hours Customer Commnication

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Stonewater Limited](/buyers/stonewater-limited/contract-awards)
- Tender value: £200,000
- Published: 5 July 2021
- Planned start: 15 March 2022
- Planned end: 1 April 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: 2e910211-9591-490c-b626-2a1851ba5496-448862
- OCID: ocds-b5fd17-2acba33d-e941-4a95-adea-00cdf94669a5

## Description

The provision of a customer communication service to answer customers when Stonewater's Customer Contact Center is closed\. This includes the answering of customer phone calls that are diverted from Stonewater's Contact line to the Service Provider\. It was also include the monitoring of digital communication and where required outbound phone calls\. The Service Provider is required to support the customer and capture information which is logged into Stonewater's systems\. Where needed Further actions will be raised by the Service Provider\.

## Related contract awards

- [00402-AST AWARD NOTICE Regional Grounds Maintenance \(Multiple Lots\)](/contracts/ocds-b5fd17-ac6b7758-e548-4346-aa5d-5f096c7375d8): Stonewater Limited
- [Microsoft Monetary Commitment](/contracts/ocds-b5fd17-9124453b-8bab-46fe-a38b-1fc57bf66c60): STONEWATER LIMITED
- [Microsoft Enterprise Licence Agreement](/contracts/ocds-b5fd17-196b9251-4801-4f28-8904-a1973f8c1cbd): STONEWATER LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2e910211-9591-490c-b626-2a1851ba5496-448862)