# NCU Contact Centre Support Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: MISSION LABS LIMITED
- Award value: £150,000
- Tender value: £150,000
- Award date: 23 March 2020
- Published: 26 March 2020
- Contract start: 23 March 2020
- Contract end: 22 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 27607496-5dcc-4d77-a891-4929e392ba5d-351852
- OCID: ocds-b5fd17-2b7b7b42-360b-48c5-906a-aec8cde4778b

## Description

Provision of contact centre support and SmartAgent GUI for HMRC National Coordination Unit \(NCU\)

## Related contract awards

- [Optimizely Experimentation Platform Renewal](/contracts/ocds-b5fd17-3ca2626c-bb38-4dd8-b7f8-b38990f76d70): H M REVENUE & CUSTOMS
- [PATH DELIVERY PHASE 2](/contracts/ocds-b5fd17-c9137c48-f62b-465a-adf1-a61d175fc829): H M REVENUE & CUSTOMS
- [TPC STRATEGIC DELIVERY PARTNER](/contracts/ocds-b5fd17-4310452a-3d86-46ea-b34d-f2f93f29decb): H M REVENUE & CUSTOMS
- [NCU Telephony Third Party Support Contract](/contracts/ocds-b5fd17-01cbf393-549a-4f3d-b434-05f1171c33b6): H M Revenue & Customs
- [Future Contact Centre Implementation & Support Services](/contracts/ocds-b5fd17-27f85a9e-81cf-4426-b4b5-700274cd8d8a): Foreign, Commonwealth and Development Office
- [NCU Replacement Telephony Service - Implementation](/contracts/ocds-b5fd17-a8d86c5a-dd5a-4185-a5ce-b6191a2fe3d0): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/27607496-5dcc-4d77-a891-4929e392ba5d-351852)