# FEW1278 - Provision of Emergency Call Handling Services

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Leicester City Council](/buyers/leicester-city-council/contract-awards)
- Contract winner: Pinnacle Connect Limited
- Award value: £60,000
- Tender value: £60,000
- Award date: 22 December 2023
- Published: 2 January 2024
- Contract start: 23 December 2023
- Contract end: 22 December 2024
- Stage: awarded
- Procurement category: services
- Notice ID: d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e-710608
- OCID: ocds-b5fd17-2c6cacec-2d48-4dd3-8790-2cc87c4656d1

## Description

The services required are the handling of all the Housing Divisions emergency repairs calls received on the tenant's emergency repairs telephone number\. The provider will be required to identify genuine emergency calls, log an emergency repair job on the Council's IT system, and issue the job to an Emergency Repair Operative using the Council's work scheduling system, following the required operational procedures\.

## Related contract awards

- [ID: 37361 - HOMEFIELD COLLEGE](/contracts/ocds-b5fd17-ad6bc6e2-380d-4aba-86ca-f63f5568f572): Leicester City Council
- [37354 - ELMBROOK SCHOOL](/contracts/ocds-b5fd17-1f822b97-ef0b-49bf-b8f5-54e204b0cc07): Leicester City Council
- [37314 - contact](/contracts/ocds-b5fd17-5aab61ea-7106-4354-a5f6-51f8e7ef25cb): Leicester City Council
- [The Provision of London Borough of Havering Out of Hours Call Handling Service](/contracts/ocds-b5fd17-b810835d-4a09-4639-8a42-a8aa7555199b): oneSource
- [GB-Hemel Hempstead: Out of Hours Contract](/contracts/ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768): Hightown Housing Association Ltd
- [LB Havering - Out of Hours Call Handling \(Interim Contract\)](/contracts/ocds-b5fd17-8e429606-c661-4398-a34c-b7f55c9c3443): oneSource

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d6a0d0b5-2be1-4ba5-a6ce-61138e46bd2e-710608)