Contract award record
Helpdesk Software
Notice details
- Published
- Category
- services
- Buyer region
- North West
- Source
- View official notice
Public buyer and contract winner
Award value£294,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
The provision of multi-channel helpdesk software for managing customer and citizen requests via email, forms, chat, social and voice.
Features include: • Email ticketing. Manage conversations between users and staff (agents) • Knowledgebase & Manuals. Publish a full set of self-help articles. • Live Chat. Provide 1-1 chat sessions with users. • Voice. Talk to customers with no hardware needed. • News. Publish a blog like set of news content. • ITIL. IT service desk features (e.g. Incidents and Problems). • Mobile Applications. iOS and Android apps are provided free. • Reporting System. Full and detailed reporting system to analyse performance. • CRM. Manage users and organisations. • Social Media. Facebook, Twitter, Whatsapp, Instagram and Wechat