# Customer Contact Centre Cloud Platform

> A sourced UK public sector contract award published by London Borough of Enfield.

## Key facts

- Buyer: [London Borough of Enfield](/buyers/london-borough-of-enfield/contract-awards)
- Supplier: [Kerv Experience Limited](/suppliers/kerv-experience/public-sector-contract-awards)
- Award value: £1,074,542
- Tender value: £1,000,000
- Award date: 11 December 2024
- Published: 22 January 2025
- Contract start: 21 January 2025
- Contract end: 20 January 2030
- Stage: awarded
- Procurement category: services
- Notice ID: aa69c5f2-981b-43dc-bc87-7219063b741f-819459
- OCID: ocds-b5fd17-2ccb4276-972b-4ce7-978c-a4e81818ffbf

## Description

This contract is for the Council's Customer Contact Centre Cloud Platform \(Genesys CX3\) It is being awarded following a further competition under Crown Commercial Services Framework RM6116 Network Services 3 - Lot 4c, Contact Centre Services\. The contract will be for an initial period of 3 years with the option to extend for a period of 2 further years\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aa69c5f2-981b-43dc-bc87-7219063b741f-819459)