# HMRC Digital Engagement Platform Optimisation

> A sourced UK public-sector contract award published by H M Revenue & Customs.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: NUANCE COMMUNICATIONS IRELAND LIMITED
- Award value: £3,600,000
- Tender value: £482,400
- Award date: 1 August 2021
- Published: 18 April 2023
- Contract start: 19 September 2021
- Contract end: 18 September 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 535c1480-e14f-4ebf-b910-d210e208f4e7-637180
- OCID: ocds-b5fd17-2db944a7-1d6a-4a8d-802c-2ea1d2c45c5d

## Description

Provision and optimisation of HMRC Digital Engagement Platform, GCLOUD 12 framework call off

## Related contract awards

- [Facilities Management \(FM\) Services - West Region](/contracts/ocds-b5fd17-a9a48ef6-10be-4c22-a03b-8dfa55b0d651): H M Revenue & Customs
- [Facilities Management \(FM\) Services - East Region](/contracts/ocds-b5fd17-9e627c68-e600-40c0-85fd-2f1914050acc): H M Revenue & Customs
- [GPO Admin RMAD and ARS ELA Procurement](/contracts/ocds-b5fd17-4b6911b8-89c1-41dd-a336-73440c144ed3): H M Revenue & Customs
- [Digital Dictation](/contracts/ocds-b5fd17-99eeb32b-72af-432a-9a7d-7c8ac21abf33): Greater Manchester Mental Health NHS Foundation Trust
- [Contact Engagement Programme - Telephony Services - Voice Automation](/contracts/ocds-b5fd17-7079c781-0b8c-4634-b34c-d7065322d090): H M Revenue & Customs
- [Digital Engagement Platform](/contracts/ocds-b5fd17-f287cdb8-d5f6-4bc3-931e-3497a8c01183): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/535c1480-e14f-4ebf-b910-d210e208f4e7-637180)